Shipping policy
SHIPPING POLICY
Where We Ship We currently ship to all 50 US states.
Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Times
- Standard Shipping: 10–15 business days
- Expedited Shipping: 5–10 business days
Shipping Rates
- Standard Shipping: Free on orders over $70 / $4.99 for orders under $70
- Expedited Shipping: $9.99
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to track your package at any time.
Lost or Delayed Packages If your package is lost or significantly delayed, please contact us at support@getpawsmart.com and we'll investigate immediately.
Questions? Email us at support@getpawsmart.com — we respond within 24 hours.