FAQ – Frequently Asked Questions

Frequently Asked Questions

How long does shipping take?
Standard shipping takes 3-7 business days. Expedited shipping (2-4 business days) is available for $9.99.

Do you ship to all US states?
Yes! We ship to all 50 US states. Orders over $35 qualify for free standard shipping.

What is your return policy?
We offer a 30-day money-back guarantee. Items must be unused and in original packaging.

How long does a refund take?
Refunds are processed within 5–7 business days after we receive your return.

Are your products safe for pets?
Absolutely. All PawSmart products are made with pet-safe materials, rigorously tested for safety and durability.

Do your products come with a warranty?
Yes, all products come with a 30-day satisfaction guarantee. Contact us if you have any issues.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.

Can I change or cancel my order?
Please contact us within 24 hours of placing your order to make changes or cancellations.

Still have questions? Email us at juyankj123@gmail.com and we'll get back to you within 24 hours.